Return Policy

EXCHANGES

WE WILL GLADLY EXCHANGE MERCHANDISE* AS LONG AS IT IS UNWORN, UNUSED, IN ITS ORIGINAL PACKAGING WITH ALL TAGS, LABELS, AND THE ORIGINAL RECEIPT. ALL EXCHANGES ARE SUBJECT TO AVAILABILITY BY THE TIME YOUR EXCHANGE ORDER IS PROCESSED, AS SOME ITEMS(S) THAT YOU HAVE REQUESTED MAY BE SOLD OUT COMPLETELY. THE CUSTOMER MAY ALSO RETURN THE MERCHANDISE IN ANY OF OUR STORES, IN COMPLIANCE WITH OUR RETURN AND EXCHANGE POLICY.  IN THE EVENT OF AN EXCHANGE OF MERCHANDISE ON A SALE, OR BY MEANS OF ANY OTHER PROMOTIONAL OFFERS, THE AMOUNT MAY BE RECALCULATED IF IT WAS AFFECTED BY A DISCOUNTED VALUE ON THE ORIGINAL TRANSACTION IF ALL CONDITIONS ARE NOT MET.

RETURNS

WE WILL GLADLY RETURN MERCHANDISE AS LONG AS IT IS UNWORN, UNUSED, IN ITS ORIGINAL PACKAGING WITH ALL TAGS, LABELS AND THE ORIGINAL RECEIPT.ALL ITEMS WILL BE INSPECTED BEFORE RETURNS ARE PROCESSED. REFUNDS WILL BE ISSUED IN ACCORDANCE WITH THE ORIGINAL FORM OF PAYMENT. DEPENDING ON YOUR BANK’S PROCESSING TIME, REFUNDS MAY TAKE UP TO 2 BILLING CYCLES TO BE CREDITED TO YOUR ACCOUNT. THE CUSTOMER MAY ALSO RETURN THE MERCHANDISE IN ANY OF OUR STORES, IN COMPLIANCE WITH OUR RETURN AND EXCHANGE POLICY. RETURNS SHALL BE COMPENSATED WITH A STORE CREDIT OR CREDIT TO THE ORIGINAL TENDER EQUIVALENT TO THE VALUE PAID FOR THE MERCHANDISE.

MERCHANDISE MUST BE SENT WITHIN 30 DAYS OF THE DATE OF PURCHASE. RETURNS WILL BE PROCESSED WITHIN 5-7 BUSINESS DAYS FROM THE DATE THE ITEM IS RECEIVED AT THE WAREHOUSE. WHEN REQUESTING A REFUND, THE TRANSACTIONS WILL BE PROCESSED USING THE ORIGINAL FORM OF PAYMENT. THE VALUE CREDITED SHALL BE EQUAL TO THE VALUE PAID FOR THE ITEM, AND THE TRANSACTION SHALL BE CONDITIONED IN ACCORDANCE WITH THE STIPULATIONS OF THE ORIGINAL OFFER. SHIPPING FEES ARE NON-REFUNDABLE. 

  

RETURN AND EXCHANGE FOR REASON OF DEFECT

ALL RETURN AND EXCHANGES MUST TAKE PLACE WITHIN 30 DAYS OF THE ORIGINAL PURCHASE. IN CASE OF RETURNS AND EXCHANGES DUE TO DEFECTIVE MERCHANDISE, THE CUSTOMER WILL BE OFFERED ONE OF THE FOLLOWING ALTERNATIVES BY MUTUAL AGREEMENT:  MERCHANDISE REPAIR, EXCHANGE, STORE CREDIT OR A REFUND TO THE ORIGINAL METHOD OF PAYMENT. DEFECTIVE MERCHANDISE REFERS TO ALL MERCHANDISE SHOWING MANUFACTURING FLAWS OR DEFECTS.

THE TERM DEFECTIVE DOES NOT INCLUDE NOR IS LIMITED TO FLAWS ARISING FROM EXCESSIVE OR IMPROPER USE, SCRATCHES, WORN OR FADED SOLES, DAMAGE OR LOST ORNAMENTS, FADED MERCHANDISE, MERCHANDISE THAT STAINS THE SKIN OR STOCKINGS, DISCOMFORT, OR INCORRECT SIZE.

 

RESTOCK FEE

ANY RETURN FOR REFUND OR EXCHANGE ON MERCHANDISE MAY BE SUBJECT TO A 10% RESTOCKING FEE UNLESS DEFECTIVE OR PROHIBITED BY LAW. THIS FEE MAY BE WAIVED FOR THE FOLLOWING REASONS: • CARRIER DAMAGE • UNUSED DEFECTIVE AND/OR DAMAGED PRODUCTS • RECEIVED INCORRECT PRODUCT. • RECEIVED AN EXTRA ITEM NOT ORDERED.

 

HOW TO RETURN

  1. COMPLETE THE RETURN & EXCHANGE FORM AS INSTRUCTED AND ENCLOSE IT WITH YOUR RETURN PACKAGE AND THE ORIGINAL RECEIPT.
  2. PACK & SEAL THE MERCHANDISE SECURELY IN A BOX.
  3. USE THE PREPRINTED RETURN LABEL
  4. DROP OFF AT ANY USPS LOCATION OR YOUR PREFERRED CARRIER.